How long does a custom order usually take?
The timeframe for your custom order to be delivered tends to vary and depends on a variety of factors including the specific model and where the vehicle will be assembled. In general, Mercedes-Benz custom ordered vehicles built in Europe can take between 3 to 6 months to arrive. Models produced in North America typically arrive between 1 and 3 months. Our team will keep you informed throughout the build process. Please be patient as wait times are changing frequently.
Is a deposit required prior to placing a custom order?
Yes. A minimum deposit of $2,500 is needed before your order can be placed. If you intend to place a down payment on your new vehicle or purchase the vehicle outright, this deposit can be applied towards that. If you plan to finance or lease 100% of the vehicle, the deposit will be returned to you in full or partially once your contract is signed and you take delivery of the vehicle.
Can my custom order be completed over the phone or online?
Yes. Our team is standing by to help you complete and submit your custom ordered Mercedes-Benz via phone or internet. We do suggest that you visit us in the dealership to see your exterior and interior color of choice in person prior to ordering to ensure it lives up to your expectations.
Will my vehicle will be eligible for special rebates, lease incentives, or other special offers?
At the time your order is placed, the price of your vehicle will be determined. Since incentive programs and rebates change from month to month, we can only provide you with an estimate regarding your potential monthly payment. Once your vehicle arrives you will be able to take advantage of current programs and incentives at that time.